Online Support

On-line Technical Support is provided only to users who subscribe to a support contract or use our ASP On-Line Service.

Users with installed systems

We use the TeamViewer® utlity to connect to your PC where we can take direct control of your PC and help you with any technical problems. Using this method both parties see the same screens and we are able to efficiently resolve any issues and talk you through any difficulties you may be experiencing.

We also use this method to install regular updates and improvements as they are released as part of the normal support agreement.

Support is available Monday to Friday 09.00 to 17.00 and requires someone to be on hand to establish the connection. For details of how to access support please click here. Read more..

ASP On-Line Service users

Because your data is held on our secure servers we are able to access your system, with your permission, without the need for you to be in attendance. This allows us to offer a much higher level of service and support. We can examine any problems and resolve technical issues in the background while you carry on as normal.

Regular updates and improvements are implemented in the background, often overnight, and are transparent to our ASP On-Line users who are always on the latest version of Freehand Clinic Manager.

In addition we use TeamViewer® where a more “hands on” service is needed. Sometimes it is easier for our users to “show” us what they need or where we need to explain an issue in more detail.

Support is available Monday to Friday 09.00 to 17.00 and does not always require you to be in attendance. For details of how to access support please click here. Read more..

Instant On-Line Help

On-Line Help Screens are available to all users from within Freehand by pressing F1. You will be presented with help screens relevant to the section of Freehand your are in. Access these pages here..

Need more help?

To discuss your support needs please call us on 0333 800 1383 or Contact Us  for more information about support options. We are nice people and we love to help.